Casa Maja Villas Chapala

TERMS AND CONDITIONS

All published rates are per night and do not include applicable taxes: 16% VAT (IVA) and 5% Income Tax (ISR).
Rates are subject to change without prior notice.

Every person staying at this establishment is required to register on the corresponding registration form and present official identification.
Upon registration, the guest accepts the terms of the stay and agrees to comply with these Terms and Conditions.

Check-in time: 15:00 (3:00 PM).
Check-out time: 12:00 (12:00 PM).
For guests checking in between 00:00 and 06:00, the previous night will be considered for billing purposes.
Early check-in and late check-out are subject to availability and may incur additional charges (please check with the front desk).

In agreement with the business, the guest will specify the number of days they will be staying at the hotel on the registration form.
When the duration of the stay has not been specified on the registration form, the accommodation contract will be understood to be for a single day, and longer stays will be considered implicit and voluntary 24-hour extensions. The hotel reserves the right to terminate or suspend accommodation due to the guest's absence for more than 24 hours, with or without prior notice from the guest.

Reservations can be made online, over the phone, or directly at the front desk.
A security deposit equivalent to at least the first night is required.
At check-in, presenting a valid official ID is mandatory. For minors, an identity document proving family relationship is required.
Minors cannot check in unless accompanied by an adult verified as a family member.
Reservations cannot be made under a minor's name as the primary account holder.
Fraudulent reservations or those with false information are not accepted.

Cancellations made within the time frame specified in your booking policy will not incur charges.
Late cancellations or no-shows will incur a fee depending on the current policy.

Guests are strictly prohibited from making disruptive noise, causing altercations, bringing in musicians, or performing any act that disturbs or inconveniences other guests.

The company does not authorize access to guest rooms by any person who has not been previously and explicitly authorized by the client, and in any case reserves the right to deny room visits by outside individuals.
Removing towels from the room is strictly prohibited (with no exceptions).
An additional charge will be applied for any damage caused by the guest in their room (torn, stained towels, duvets, blankets, etc.).
Any damage caused by guests to items, belongings, furniture, or hotel property will be the sole responsibility of the customer, who must pay the amount required by management.
Lost items will only be kept for 8 days from the check-out date.
Casa Maja Villas Chapala is not responsible for theft of or damage to vehicles.

In accordance with the General Law for Tobacco Control, smoking is prohibited in guest rooms and enclosed hotel spaces, maintaining 100% smoke-free areas.
The minimum penalty provided by this law is 1,000 times the current daily general minimum wage, up to a maximum of 10,000 times the same; in the event of a repeat offense, the fine may be doubled and referred to competent authorities.